1. Call or email to see if your laptop falls under the $69 parts and labor rate (+ $20 return shipping if out of state). %90 of laptops fall under the standard rate. $99 express service also available.

2. Download and fill out copy of the repair form located on the homepage and include it with the laptop and power cord.

3. Ship the laptop off when you’re ready! USPS, Fed Ex and UPS are fine but please pack the laptop very well. Refer to the helpful links below on how to ship a laptop. Don’t use USPS flat rate boxes. Fed Ex and UPS offer special laptop shipping boxes.

4. We will notify you when the laptop arrives safely. Turnaround time is 1-3 business days if the parts are in stock and 3-5 if they need to be ordered. Payment can be made when the repair is completed via Credit Card, Paypal, Money order and check. When the laptop is paid for it ships back via Fed Ex Ground.

Excellent

Based on 108 reviews

Norm Lloyd

2023-09-06

Glad I found Steve at Pomeroy Computing. Steve is not only an excellent technician but an honest and fair man, the kind of man you can do business with on a handshake. Steve worked with me to find the best solution for my predicament at the least possible cost. It's hard to find a trustworthy affordable small business in the sea of giant corporate big tech companies. Steve Pomeroy is a gem in the repair industry. I'm keeping his number handy!

Peter Mirone

2023-09-02

Excellent service! I recommend this company

Brad Miller

2023-06-22

Thanks to Steve at Pomeroy Computing! My desktop (which has an extensive music collection and expensive audio editing software) crashed out of nowhere. I read his reviews and knew he was the company I wanted to do business with. I dropped off my desktop and a few hrs later it was ready. He was nice, knowledgeable, and extremely well priced. I highly recommend this company for all computer repairs and upgrades. Thanks Steve!

Meli Denis

2023-06-03

I found Steve in google flooded with great reviews, tech is not my area so I needed to find a trustworthy place/person. And I did. He was flexible quick and honest. Will definitely use his services in the future for all my technology inquiries. Thank you Steve!

Eldar “Elka” Almyashov

2023-04-01

Fast and professional. Very nice to talk too. Will ask him for help again

stephen bodanske

2023-03-15

Could not be better. Fast and specific repairs. All aspects of sending our laptop to Pomeroy were perfect-and exceptionally reasonable. Thank you.

Maibritt Canterbury

2023-03-11

Excellent!

Eric G

2023-02-15

I needed to have my laptop power jack replaced, I was referred to Pomeroy Computer Repair and Steve was efficient and quickly repaired my laptop. Price was great and he delivered my PC to me I highly recommend Pomeroy Computer!

Joey Carvel

2023-02-06

Highly recommend! Repair of computer was fast, reliable, and reasonably priced. Great customer service!

CHADD

2023-01-31

Fantastic work!! Very friendly, & helpful, answered all my questions and repaired my computer extremely fast!! Will be using your services again for sure!!! Thanks!! A++++++

Helpful Links

• How to ship a laptop
• How to test your ac adapter
• How to diagnose a power jack problem

See what our customers are saying

-Javier Portillo (08/11/22)-

“I would recommend their services to anyone. I contacted them because I connected my laptop to a cheap knockoff USB C dock and it burnt off a chip inside my laptop. They were transparent through out the process and I was overall satisfied with them”.

-Tiana (06/13/16)-

“After researching laptop charger repair in SF bay area, it was pretty hard to find a service under $100 that had quick turnaround and the ones that did never returned my emails or phone calls. (Surprising and disappointing especially from Silicon Valley). ANYWAY, I did a simple search online and Pomeroy Computing came up. Skeptical, I sent Steve an e-mail but my worries were faded away when he quickly replied and told me he can fix my laptop. I sent it over to him and he fixed it in one day. The longest thing is the shipping but even so, within 2 weeks I had my computer back in my hands and working again. If you’re *thinking* about sending your computer to Steve- don’t think about it, just do it. You won’t regret it. You just can’t get service like this anywhere else. Thank you again!!!!!!”

-Kat Spratley (Previous customer with 2022 updated review)-

From sending it out, to getting it back a day early … I’m ecstatic, I haven’t felt my computer behave so nicely since it came out of the box new.

I cannot say enough for the work you’ve done, it’s apparent.

Nearly nobody wanted to touch my Alienware 14 due to numerous issues with its model, as evidenced by a short lifespan on the model. It was my 3rd from Dell after the first two had DOA issues straight from the factory.

Thanks to you, it’s clean, running like a champion, and performing like it once did.

Cannot say enough for the speed of your service, or the quality of your care – add to that, communication throughout and a genuine feeling that you cared about us as more than dollars, but as people with a genuine concern you knew how to fix.

Thank you is paltry, but a review is better. 🙂

Will come to you with all our service needs!
Update: 2022 – STILL RUNNING like new laptop. 7 yrs old. Gaming laptop. Amazing.

*These testimonials were taken from google reviews.